Gladly vs Loom
Funding, tech stack, customers, and competitors compared
Gladly
Gladly is a people-centered customer service platform that replaces traditional ticket-based support with a unified, lifetime customer conversation view spanning voice, email, chat, SMS, and social channels. The company targets mid-market and enterprise B2C brands, with a strong footprint in retail and e-commerce.
Loom
Loom is an async video messaging platform that enables teams to record and share screen, camera, and audio messages as an alternative to meetings and long email threads. Acquired by Atlassian in 2023 for approximately $975M, it operates a freemium product-led growth model serving businesses from SMBs to large enterprises globally.
| Dimension | Gladly | Loom |
|---|---|---|
| Vertical | SaaS | SaaS |
| Segment | Sales-Led | Product-Led |
| Founded | ||
| Employees | 51-200 | 51-200 |
| Location | ||
| Funding | Growth ($203.6M)more funded | |
| G2 Rating | ||
| Pricing Page | ||
| HTTPS |
Industry Signals
Gladly
Loom
Known Competitors
Gladly
Loom
Recent News
Gladly
- O'Melveny Advises Gladly on Launch of Gladly Sidekick
- Gladly secures $40M in funding led by AXA Venture ...
- February Releases
Loom
- Updates & Announcements | From The Loom Community
- Announcing a New Company Initiative - Loom
- How to Announce New Products With Loom
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