Gladly vs Twilio
Funding, tech stack, customers, and competitors compared
Gladly
Gladly is a people-centered customer service platform that replaces traditional ticket-based support with a unified, lifetime customer conversation view spanning voice, email, chat, SMS, and social channels. The company targets mid-market and enterprise B2C brands, with a strong footprint in retail and e-commerce.
Twilio
Twilio is a cloud communications platform and CPaaS leader that provides developer-facing APIs for SMS, voice, email, WhatsApp, and identity verification, combined with a Customer Data Platform (CDP) and AI orchestration layer. They serve 392,000+ active customer accounts ranging from startups to global enterprises across industries including e-commerce, healthcare, financial services, and nonprofits.
| Dimension | Gladly | Twilio |
|---|---|---|
| Vertical | SaaS | Telecom |
| Segment | Sales-Led | UCaaS/CPaaS |
| Founded | 2008 | |
| Employees | 51-200 | 51-200 |
| Location | ||
| Funding | ||
| G2 Rating | ||
| Pricing Page | ||
| HTTPS |
Industry Signals
Gladly
Twilio
Known Competitors
Gladly
Twilio
Recent News
Gladly
- O'Melveny Advises Gladly on Launch of Gladly Sidekick
- Gladly secures $40M in funding led by AXA Venture ...
- February Releases
Twilio
- Press Releases - Twilio
- Press | TwilioMarch 18, 2026
- Twilio to Announce Fourth Quarter and Fiscal Year 2025 Results on ...
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