Helpscout vs Loom
Funding, tech stack, customers, and competitors compared
Helpscout
Help Scout is a customer support SaaS platform offering a shared inbox, knowledge base (Docs), and live chat widget (Beacon) designed for SMB and mid-market customer support teams. The company positions itself as a non-ticket-based, human-first alternative to competitors like Zendesk and Intercom.
Loom
Loom is an async video messaging platform that enables teams to record and share screen, camera, and audio messages as an alternative to meetings and long email threads. Acquired by Atlassian in 2023 for approximately $975M, it operates a freemium product-led growth model serving businesses from SMBs to large enterprises globally.
| Dimension | Helpscout | Loom |
|---|---|---|
| Vertical | SaaS | SaaS |
| Segment | Product-Led | Product-Led |
| Founded | 2011 | |
| Employees | 51-200 | 51-200 |
| Location | ||
| Funding | Growth ($203.6M)more funded | |
| G2 Rating | ||
| Pricing Page | ||
| HTTPS |
Industry Signals
Helpscout
Loom
Known Competitors
Helpscout
Loom
Recent News
Helpscout
- Help Scout Product News: See What We're Building
- Help Scout Product Updates
- Help Scout Launches Availability in AWS Marketplace
Loom
- Updates & Announcements | From The Loom Community
- Announcing a New Company Initiative - Loom
- How to Announce New Products With Loom
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