Kayako vs Loom
Funding, tech stack, customers, and competitors compared
Kayako
Kayako is a customer support and helpdesk SaaS platform offering multi-channel ticketing, live chat, and knowledge base tools for customer service teams. Founded in 2001 and acquired by ESW Capital in 2018, the company serves SMB and mid-market businesses seeking to manage customer communications across email, chat, and social channels.
Loom
Loom is an async video messaging platform that enables teams to record and share screen, camera, and audio messages as an alternative to meetings and long email threads. Acquired by Atlassian in 2023 for approximately $975M, it operates a freemium product-led growth model serving businesses from SMBs to large enterprises globally.
| Dimension | Kayako | Loom |
|---|---|---|
| Vertical | SaaS | SaaS |
| Segment | Sales-Led | Product-Led |
| Founded | ||
| Employees | 51-200 | 51-200 |
| Location | ||
| Funding | Growth ($1B)more funded | Growth ($203.6M) |
| G2 Rating | ||
| Pricing Page | ||
| HTTPS |
Industry Signals
Kayako
Loom
Known Competitors
Kayako
Loom
Recent News
Kayako
- Introducing the New Kayako
- Changes in New Kayako
- Best Live Chat Software in 2026: 8 Tools Reviewed ...
Loom
- Updates & Announcements | From The Loom Community
- Announcing a New Company Initiative - Loom
- How to Announce New Products With Loom
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