Helpshift vs Discourse
Funding, tech stack, customers, and competitors compared
Helpshift
Helpshift is an AI-native player engagement platform serving 500+ game studios globally, offering an end-to-end suite of in-game support, VIP engagement, trust & safety, and community management powered by a combination of AI and human services. Major clients include Zynga, Rovio, Gameloft, SYBO, and Huuuge, with measurable outcomes including up to 91% ticket deflection rates.
Discourse
Discourse is an open-source community discussion platform offering hosted forum software (discourse.org) for businesses, developer communities, and online groups. They monetize through managed hosting tiers while the core software remains freely available under an open-source license.
| Dimension | Helpshift | Discourse |
|---|---|---|
| Vertical | Media | SaaS |
| Segment | Entertainment/Streaming | Product-Led |
| Founded | 2010 | |
| Employees | 51-200 | 51-200 |
| Location | San Francisco, CA, US | |
| Funding | Series A ($21M) | |
| G2 Rating | ||
| Pricing Page | ||
| HTTPS |
Known Competitors
Helpshift
Discourse
Recent News
Helpshift
- Product Announcements
- Helpshift Launches "Build Your Own Bot" Experience
- Helpshift Announces Mobile-Gaming Growth and Integrations
Discourse
- Announcements - Discourse Meta
- Introducing releases.discourse.org - Announcements
- Announcements - Discourse Meta
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