Helpshift

Helpshift is an AI-native player engagement platform that combines technology, AI, and human experts to power gaming support, trust & safety and community.

Founded

2010

Employees

51-200

Location

San Francisco, CA, US

Pricing

Public pricing page

AI Classification

MediaEntertainment/Streaming

Helpshift is an AI-native player engagement platform serving 500+ game studios globally, offering an end-to-end suite of in-game support, VIP engagement, trust & safety, and community management powered by a combination of AI and human services. Major clients include Zynga, Rovio, Gameloft, SYBO, and Huuuge, with measurable outcomes including up to 91% ticket deflection rates.

Deep Intelligence

Buying Signals

Actively launching new AI products including Care AI, Guard AI, AI Agent Copilot, and Language AI for 70+ languages — sustained R&D investment in AI capabilities
Growing enterprise client list including Zynga, Rovio (23 games), SYBO, Gameloft, Huuuge, Ludia, Kixeye, and Oakever Games with published case study outcomes
Platform is actively displacing Zendesk with migration case studies touting 40%+ CSAT improvements in under 3 months, indicating competitive momentum
Patented QR Code console-to-mobile support handoff signals active product innovation pipeline differentiating from rivals
Scaling to 500+ game studios globally and billions of devices powered signals growing market penetration and expansion

Account Scoring

Tier ALow Churn RiskExpanding

Pain Signals

Pricing page content is truncated in scraped content, limiting visibility into entry-level tiers and making it difficult to assess price sensitivity for smaller studios
Platform's four-solution breadth (Support, Engagement, Trust & Safety, Community) may create onboarding complexity and longer sales cycles for new prospects
Custom-only pricing with no self-serve tiers potentially limits conversion for smaller gaming studios that prefer transparent, low-friction purchasing