Helpshift vs Loom
Funding, tech stack, customers, and competitors compared
Helpshift
Helpshift is an AI-native player engagement platform serving 500+ game studios globally, offering an end-to-end suite of in-game support, VIP engagement, trust & safety, and community management powered by a combination of AI and human services. Major clients include Zynga, Rovio, Gameloft, SYBO, and Huuuge, with measurable outcomes including up to 91% ticket deflection rates.
Loom
Loom is an async video messaging platform that enables teams to record and share screen, camera, and audio messages as an alternative to meetings and long email threads. Acquired by Atlassian in 2023 for approximately $975M, it operates a freemium product-led growth model serving businesses from SMBs to large enterprises globally.
| Dimension | Helpshift | Loom |
|---|---|---|
| Vertical | Media | SaaS |
| Segment | Entertainment/Streaming | Product-Led |
| Founded | 2010 | |
| Employees | 51-200 | 51-200 |
| Location | San Francisco, CA, US | |
| Funding | Growth ($203.6M)more funded | |
| G2 Rating | ||
| Pricing Page | ||
| HTTPS |
Industry Signals
Helpshift
Loom
Known Competitors
Helpshift
Loom
Recent News
Helpshift
- Product Announcements
- Helpshift Launches "Build Your Own Bot" Experience
- Helpshift Announces Mobile-Gaming Growth and Integrations
Loom
- Updates & Announcements | From The Loom Community
- Announcing a New Company Initiative - Loom
- How to Announce New Products With Loom
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