Crisp

Crisp is the ultimate all-in-one AI-powered multichannel messaging platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the AI-driven revolution by using conversations t

Employees

11-50

Location

France Crisp headquarters are located in Nantes, France

Pricing

Public pricing page

AI Classification

MarTechMarTech Vendor

Crisp is a bootstrapped, France-based AI-powered customer support and messaging platform offering a shared inbox, AI agents, live chat widget, knowledge base, and built-in CRM for businesses of all sizes. Founded in 2015, it serves 10,000+ companies and 600,000+ users across SMB and mid-market segments with flat-rate per-workspace pricing.

Deep Intelligence

Buying Signals

Newly launched AI Agents builder highlighted as 'NEW!' on homepage, indicating active product investment and a fresh go-to-market motion around AI
Expanded multichannel support to 12+ channels including WhatsApp, Messenger, Instagram, and email, signaling platform broadening and new upsell surface area
Open job listings in Marketing and Development (Spontaneous Applications page active), indicating ongoing team growth despite bootstrapped model
Active copyright dated 2026 with recent feature launches (Hugo AI agent, no-code workflow builder), suggesting continued product velocity
10,000 companies and 600,000+ users cited as trust signals, representing a growing installed base that could drive expansion revenue

Account Scoring

Tier BLow Churn RiskProduct Launch

Pain Signals

Very small team (~20 employees listed on About page) supporting 600,000+ users — likely creates scaling and support coverage constraints as product complexity grows
100% bootstrapped with no external funding, which may limit speed of enterprise feature development and sales capacity relative to well-funded competitors like Intercom
Pricing page shows Mini plan at $45/mo with limited detail on Essentials and Plus tiers — pricing transparency gap could create friction in enterprise sales cycles