Company profile
Crisp
Live profile
Crisp is the ultimate all-in-one AI-powered multichannel messaging platform that helps businesses connect instantly with their customers or leads who are ...
11-50
Nantes, Pays de la Loire
Growth
Cloudflare
2.0/5 · 50 reviews
Software Company
AI Classification
Crisp is a 10-year-old customer messaging and support SaaS platform reaching over 200 million end-users monthly across thousands of businesses worldwide. In 2025 the company launched Hugo, an AI-powered support agent built on a rebuilt cloud infrastructure, complementing existing features like shared team inbox, knowledge base, chatbot, and integrations.
Deep Intelligence
Account Scoring
- Poor reviews (2.0/5, 50 ratings)
- Growth — mature / stable
- Thin digital footprint
Tech Stack
CDN
Similar Companies
Social Links
Competitors
Crisp is one of 2,671 B2B companies in the Kustiq directory.
Crisp sits among 147 product-led companies in our SaaS directory.
Similar profiles: Instantly, Clockwork, Featurebase, and Complianceexperts.
Both sit in the 11-50 headcount band, and both are at Growth. See Crisp vs Instantly side by side.
Both sit in the 11-50 headcount band, and both are at Growth. See Crisp vs Clockwork side by side.
Both sit in the 11-50 headcount band, and both are at Growth. See Crisp vs Featurebase side by side.
How Crisp compares with other Product-Led companies
Crisp is one of 147 Product-Led companies profiled in the Kustiq SaaS directory, which holds 343 SaaS companies in total. Every number below is computed from those profiles.
Crisp sits in the 11-50 headcount band. 20% of the 110 segment peers with a known team size are smaller. 42% of those peers share the same band.
The most common tech detections across the 52 peers with a visible stack are Cloudflare (50%), Google Analytics (25%), and Next.js (17%). Crisp runs Cloudflare.
Among the 59 segment companies with disclosed funding, Growth is the most common stage (54%). Crisp is at Growth.
The median founding year across 47 peers with a known founding date is 2015.
San Francisco is the most common HQ city in this segment, home to 14% of the 35 peers with a known location.
Benchmarks are recomputed from live directory data, so they move as profiles refresh. Counts cover Kustiq-profiled companies, not the whole market.
How this profile was built
- Live web rendering via Browserless headless Chrome, not a stale cached scrape.
- Search intelligence via Serper API across the company site, LinkedIn, press, and GitHub.
- Claude only picks the buckets. It never decides facts.
- 12-factor churn engine. Deterministic score, zero LLM at scoring time.
- SMTP RCPT TO handshake on every contact, at delivery time on full profiles (paid plan).
This profile was built from 1 rendered page of crisp.chat, search coverage across the live web, and a review parse of 50 ratings on .
Read the full methodology in our LLM-readable reference or compare against the deterministic-vs-AI framework.
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