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Incident

incident.io is an all-in-one incident management platform unifying on-call scheduling, real-time incident response, and integrated status pages – helping teams resolve issues faster and reduce downtime.
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Last verified 1 month ago
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incident.io is an all-in-one incident management platform unifying on-call scheduling, real-time incident response, and integrated status pages – helping teams resolve issues faster and reduce downtime.

Funding

Series B ($62M)

Tech Stack

Clarity, Google Analytics +8

G2 Rating

3.7/5 · 1 review

G2 Category

Software Company

Pricing

Public pricing page

AI Classification

SaaSInfrastructure/DevToolsBusiness and IT Consulting Agency

incident.io is an AI-powered all-in-one incident management platform offering on-call scheduling, real-time incident response, and automated status pages, serving fast-moving engineering teams at enterprises including Netflix, Airbnb, Zendesk, and Etsy.

Deep Intelligence

Account Scoring

Low Churn Risk
  • Public pricing — predictable revenue
  • Only 1 reviews — thin traction

Tech Stack

Analytics

ClarityGoogle AnalyticsGoogle Tag ManagerSegment

CDP

Segment CDP

CMS

HubSpot CMS

Framework

Next.jsjQuery

Hosting

Vercel

Social

LinkedIn Insight

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Social Links

TwitterYoutubeFacebookLinkedin

Competitors

FireHydrant

Incident is one of 2,673 B2B companies in the Kustiq directory.

Incident sits among 74 infrastructure / devtools companies in our SaaS directory.

Similar profiles: Funnel, IPRoyal, 10Pearls, and Best Food Importers.

IPRoyal is at Growth versus Series B for Incident. See Incident vs IPRoyal side by side.

10Pearls is at Growth versus Series B for Incident. See Incident vs 10Pearls side by side.

Segment benchmark

How Incident compares with other Infrastructure/DevTools companies

Incident is one of 74 Infrastructure/DevTools companies profiled in the Kustiq SaaS directory, which holds 344 SaaS companies in total. Every number below is computed from those profiles.

The most common tech detections across the 31 peers with a visible stack are Cloudflare (32%), Google Analytics (26%), and Astro (23%). Incident runs Google Analytics.

Among the 25 segment companies with disclosed funding, Growth is the most common stage (32%). Incident is at Series B.

The median founding year across 19 peers with a known founding date is 2012.

Beaverton is the most common HQ city in this segment, home to 9% of the 11 peers with a known location.

Benchmarks are recomputed from live directory data, so they move as profiles refresh. Counts cover Kustiq-profiled companies, not the whole market.

How Kustiq built this profile

How this profile was built

  • Live web rendering via Browserless headless Chrome, not a stale cached scrape.
  • Search intelligence via Serper API across the company site, LinkedIn, press, and GitHub.
  • Claude only picks the buckets. It never decides facts.
  • 12-factor churn engine. Deterministic score, zero LLM at scoring time.
  • SMTP RCPT TO handshake on every contact, at delivery time on full profiles (paid plan).

This profile was built from 5 rendered pages of incident.io, search coverage across the live web, and a review parse of 1 ratings on .

Read the full methodology in our LLM-readable reference or compare against the deterministic-vs-AI framework.

Frequently asked questions

What industry is Incident in?
Incident is a SaaS company in the Infrastructure/DevTools segment. Related industry tags from the profile: Business and IT Consulting Agency.
Who are Incident's competitors?
Public sources list FireHydrant as Incident competitors. The list comes from live search coverage at the last profile run, not a static database.
Is this profile actually verified, or just generated by AI?
The structured fields come from a hybrid pipeline. Facts (location, employee range, funding, tech stack) come from live web rendering plus Serper search across the company site, LinkedIn, press, and GitHub. Claude only picks the buckets: vertical, segment, growth signal. It never decides facts. Contact emails on full profiles pass an SMTP RCPT TO handshake at delivery time.
How is this different from a contact database?
Kustiq profiles one company at a time, live from the web when you ask. Tools like Apollo and ZoomInfo rent access to a 50M+ row pool that ages every quarter. Different shape, different price, and the freshness story is the opposite.
What does "track this profile" do?
Tracking saves Incident to your free dashboard so you can re-run the full pipeline on it anytime. Free with a signed-in account: 3 profiles a week, no card.
Can the profiled company remove this page?
Any company in the Kustiq directory can request removal at /trust#removal. Removed profiles return 410 Gone and stay out of search.
How fresh is the data?
Incident was last verified 1 month ago. The data refreshes when anyone re-runs the profile (the Re-run now button above does exactly that), and we run the SMTP handshake on contacts when you ask for them, not when we cached the row. The freshness card above the profile shows the exact relative date for the current visit.
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