Calabrio

Contact Center Workforce

Empower agents and turn customers into superfans with Calabrio's leading AI-powered workforce engagement management software suite for contact centers.

Founded

2007

Employees

201-500

Location

Minneapolis, MN

AI Classification

HRTechWorkforce Management

Calabrio is an AI-powered workforce engagement management platform for contact centers, providing call recording, quality management, speech analytics, workforce scheduling, and performance optimization solutions. As of January 2026, the company (590 employees) operates globally with 4,000+ customers including 25%+ of Fortune 500 companies, following acquisition by Thoma Bravo and merger with Verint.

Deep Intelligence

Buying Signals

Major acquisition by Thoma Bravo with subsequent merger with Verint (January 2026) providing substantial capital and market consolidation
Launched new Workforce Intelligence platform featuring generative AI and Agent Assist natural language capabilities (September 2025)
Active geographic and market expansion with CareAI project targeting healthcare vertical for patient experience and staffing optimization
Large established customer base of 4,000+ clients with deep Fortune 500 penetration (25%+) indicating proven product-market fit
590-person global workforce across North America, Europe, and Asia supporting continued international growth

Account Scoring

Tier ALow Churn RiskExpanding

Pain Signals

Recent major merger with Verint creates substantial organizational integration complexity requiring alignment of systems, processes, and cultures
Need to rapidly democratize and operationalize new Gen-AI capabilities across merged platform to maintain competitive advantage
Healthcare vertical expansion requires building domain expertise in compliance, healthcare regulations, and patient experience workflows