Calabrio Company Profile

Empower agents and turn customers into superfans with Calabrio's leading AI-powered workforce engagement management software suite for contact centers.

Industry: HRTech

Segment: Workforce Management

Team size: 201-500

Location: Minneapolis, MN

Competitors: Compare Calabrio, Competitors and WEM Alternatives

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Calabrio

calabrio.com
Contact Center Workforce
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Empower agents and turn customers into superfans with Calabrio's leading AI-powered workforce engagement management software suite for contact centers.

Founded

2007

Employees

201-500

Location

Minneapolis, MN

AI Classification

HRTechWorkforce Management

Calabrio is an AI-powered workforce engagement management platform for contact centers, providing call recording, quality management, speech analytics, workforce scheduling, and performance optimization solutions. As of January 2026, the company (590 employees) operates globally with 4,000+ customers including 25%+ of Fortune 500 companies, following acquisition by Thoma Bravo and merger with Verint.

Deep Intelligence

Buying Signals

  • Major acquisition by Thoma Bravo with subsequent merger with Verint (January 2026) providing substantial capital and market consolidation
  • Launched new Workforce Intelligence platform featuring generative AI and Agent Assist natural language capabilities (September 2025)
  • Active geographic and market expansion with CareAI project targeting healthcare vertical for patient experience and staffing optimization
  • Large established customer base of 4,000+ clients with deep Fortune 500 penetration (25%+) indicating proven product-market fit
  • 590-person global workforce across North America, Europe, and Asia supporting continued international growth

Account Scoring

Tier ALow Churn RiskExpanding

Pain Signals

  • Recent major merger with Verint creates substantial organizational integration complexity requiring alignment of systems, processes, and cultures
  • Need to rapidly democratize and operationalize new Gen-AI capabilities across merged platform to maintain competitive advantage
  • Healthcare vertical expansion requires building domain expertise in compliance, healthcare regulations, and patient experience workflows

Recommended Contacts

C

Chief Technology Officer

Product & Engineering · C-Level

Recent News

  • Calabrio Press Releases
  • Calabrio Unveils Workforce Intelligence, Redefining WFM
  • Calabrio Launches Omni Agent Intelligence to Unify Quality and ...

Website Signals

HTTPS Secure

Social Links

Competitors

Compare CalabrioCompetitors and WEM Alternatives

Notable Customers

CustomersRecognized by G2: Calabrio's Fall 2025 Report Highlights https://www

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