Dialpad

Dialpad is the AI-native, Agentic AI-powered omnichannel contact center and communications platform built to transform customer experience at scale.

Employees

1001-5000

Location

San Francisco, CA, United States

Pricing

Public pricing page

AI Classification

TelecomUCaaS/CPaaS

Dialpad is an AI-native unified communications and contact center platform offering cloud-based VoIP, video meetings, and omnichannel CCaaS across support, sales, and internal teams. The company serves 50,000+ customers including 65%+ of the Fortune 500, differentiating on built-in real-time AI transcription, sentiment analysis, and an agentic AI layer for autonomous voice and digital interactions.

Deep Intelligence

Buying Signals

Launched Agentic AI Platform in October 2025, enabling autonomous AI agents for voice and text interactions — active product expansion cycle
Announced new no-code agent creation tools, analytics, and resolution-insight features at Enterprise Connect 2026 in March 2026 — major product launch event
Geographic expansion into Japan in early 2026 with full AI capabilities available to all Japanese customers at no extra cost through April 2026
Acquired Surfboard (London-based workforce optimization/WFM company) in October 2024 — inorganic growth signal indicating contact center capability buildout
New CFO (Brett Reed) named in March 2026 and new enterprise partnerships with TD SYNNEX (January 2026) and San Antonio Spurs (December 2025) — leadership and partnership momentum

Account Scoring

Tier ALow Churn RiskProduct Launch

Pain Signals

Pricing page reveals conversation-based pricing for AI Agents alongside per-seat tiers for Support/Sell/Connect — potential complexity in packaging as they expand agentic offerings may create adoption friction for prospects evaluating ROI
Competing in a crowded UCaaS/CCaaS market against entrenched incumbents (RingCentral, Zoom Phone, Genesys) with significantly larger customer bases and distribution — differentiation heavily reliant on AI positioning which competitors are rapidly matching
Recent $50M Series F (2022) focused on AI innovation but total funding of $476M at $2.2B valuation suggests limited runway for further capital raises without a liquidity event — potential pressure on path to profitability