Cloud Contact Center Software

Conversational Support

Five9 delivers reliable cloud contact center and AI services that empower organizations to deliver extraordinary customer experiences. Request a demo!

Employees

1001-5000

Location

in San Ramon, CA

Pricing

Public pricing page

AI Classification

TelecomUCaaS/CPaaS

Five9 is a publicly traded cloud Contact Center as a Service (CCaaS) provider founded in 2001, offering AI-powered omnichannel contact center software under its 'Genius AI' and Intelligent CX Platform brands. They serve 3,000+ enterprise, mid-market, and SMB customers globally, processing 14+ billion call minutes annually.

Deep Intelligence

Buying Signals

Acquired Acqueon in 2024, signaling active M&A investment and platform expansion strategy
Named a Leader in the 2025 Gartner Magic Quadrant for CCaaS for the 8th consecutive time, indicating sustained market momentum and competitive investment
Opened a new European Engineering Hub in Porto, Portugal in 2023, confirming active geographic expansion into EMEA
Expanded strategic partnerships with BT, MCM Telecom, and XTT Mexico to accelerate cloud adoption in EMEA and LATAM
Launched CX Summit 2025 and actively marketing Genius AI platform as a new product category, indicating product-led growth push

Account Scoring

Tier ALow Churn RiskExpanding

Pain Signals

No pricing page visible in scraped content — 'Get a Quote' and demo-only CTAs suggest pricing opacity that may create friction for mid-market and SMB evaluation cycles
Two of five pages failed to scrape, potentially indicating dynamic or gated content behind login/demo walls, limiting self-serve buyer research
Milestones page shows heavy reliance on analyst recognition (Gartner, Forrester, Frost & Sullivan, Metrigy) as primary differentiation signal, which may suggest commoditization pressure in the CCaaS category