Gorgias

Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 15,000 brands and counting.

Founded

2010

Employees

51-200

Funding

Series C ($29M)

Pricing

Public pricing page

AI Classification

MarTechMarTech Vendor

Gorgias is a conversational AI platform for ecommerce brands offering a unified helpdesk, AI-powered support automation resolving up to 60% of inquiries, and a marketing suite with proactive chat campaigns and shopping assistance. Trusted by 16,400+ merchants including Steve Madden, Glossier, and BruMate, the platform is deeply integrated with Shopify and 150+ ecommerce tools.

Deep Intelligence

Buying Signals

$100M total funding raised with a $30M Series C in 2022, signaling strong investor confidence and capital for continued product and market expansion
Active hiring advertised on the About page with dedicated 'Job openings' CTA, indicating organizational growth
Customer base grew from 6,800 merchants in 2020 to 16,400+ today, demonstrating rapid and sustained acquisition momentum
Launch of new Gorgias Marketing Suite product line — including Shopping Assistant and proactive chat campaigns — represents a significant product expansion beyond the original helpdesk core
Publication of 'The State of Conversational Commerce in 2026' industry report signals active thought leadership and market development investment

Account Scoring

Tier ALow Churn RiskRecently Funded

Pain Signals

About page timeline stops at 2022 milestones and references an undated event ('September 10 at 12PM EST'), suggesting sections of the site content may be stale or inconsistently maintained
No competitor mentions or explicit differentiation messaging against alternatives like Zendesk, Freshdesk, or Re:amaze — a potential gap in sales positioning collateral visible from public pages
Two of five scraped pages failed, limiting visibility into integration depth, full case study coverage, and enterprise capability documentation