Kustiq
Profile a company free

Company profile

Ada

Ada's AI customer service agent delivers extraordinary customer experiences, powering more than 4 billion customer service interactions globally.
Track this profile free →

or profile a different company

Ada logo

Live profile

Last verified 3 months ago
Re-run now
kustiq.com/company/ada.cx · cite this page

Ada's AI customer service agent delivers extraordinary customer experiences, powering more than 4 billion customer service interactions globally.

Founded

2016

Employees

201-500

Funding

Series C ($130M)

Pricing

Public pricing page

AI Classification

DataAIAI/ML Platform

Ada is an AI-powered customer service automation platform founded in 2016 in Toronto that enables enterprises to resolve customer inquiries across chat, voice, email, and messaging using NLP, intent detection, and no-code workflow tools. The company has powered over 4 billion automated customer interactions and positions itself as the world's leading customer service automation platform.

Deep Intelligence

Account Scoring

Low Churn Risk
  • Public pricing — predictable revenue
  • Series C — mature / stable

Similar Companies

Gorgias logoGorgias

201-500

Compare
Hightouch logoHightouch

201-500

Compare
Connecteam logoConnecteam

201-500 · New York, NY

Compare
Decagon logoDecagon

201-500

Compare
Atlan logoAtlan

201-500

Compare
Tulip logoTulip

201-500

Compare
Captivateiq logoCaptivateiq

201-500

Compare
15five logo15five

201-500

Compare

Social Links

Linkedin

Ada is one of 2,671 B2B companies in the Kustiq directory.

Ada sits among 114 ai / ml platform companies in our Data & AI directory.

Similar profiles: Gorgias, Hightouch, Connecteam, and Decagon.

Both sit in the 201-500 headcount band, and both are at Series C. See Ada vs Gorgias side by side.

Both sit in the 201-500 headcount band, and both are at Series C. See Ada vs Hightouch side by side.

Both sit in the 201-500 headcount band, and both were founded in 2016. See Ada vs Connecteam side by side.

Segment benchmark

How Ada compares with other AI/ML Platform companies

Ada is one of 114 AI/ML Platform companies profiled in the Kustiq DataAI directory, which holds 242 DataAI companies in total. Every number below is computed from those profiles.

Ada sits in the 201-500 headcount band. 75% of the 93 segment peers with a known team size are smaller. 11% of those peers share the same band.

The most common tech detections across the 32 peers with a visible stack are Next.js (47%), Vercel (44%), and Google Analytics (38%). Ada lists none of them.

Among the 58 segment companies with disclosed funding, Growth is the most common stage (36%). Ada is at Series C.

The median founding year across 32 peers with a known founding date is 2019. Ada was founded in 2016.

Toronto is the most common HQ city in this segment, home to 11% of the 18 peers with a known location.

Benchmarks are recomputed from live directory data, so they move as profiles refresh. Counts cover Kustiq-profiled companies, not the whole market.

How Kustiq built this profile

How this profile was built

  • Live web rendering via Browserless headless Chrome, not a stale cached scrape.
  • Search intelligence via Serper API across the company site, LinkedIn, press, and GitHub.
  • Claude only picks the buckets. It never decides facts.
  • 12-factor churn engine. Deterministic score, zero LLM at scoring time.
  • SMTP RCPT TO handshake on every contact, at delivery time on full profiles (paid plan).

This profile was built from 4 rendered pages of ada.cx and search coverage across the live web on .

Read the full methodology in our LLM-readable reference or compare against the deterministic-vs-AI framework.

Frequently asked questions

How many employees does Ada have?
Ada has 201-500 employees, based on public sources read at the last profile run. That makes it larger than 75% of the 93 profiled AI/ML Platform peers with a known team size.
What industry is Ada in?
Ada is a DataAI company in the AI/ML Platform segment.
When was Ada founded?
Ada was founded in 2016. The median founding year across 32 profiled AI/ML Platform peers is 2019.
Is this profile actually verified, or just generated by AI?
The structured fields come from a hybrid pipeline. Facts (location, employee range, funding, tech stack) come from live web rendering plus Serper search across the company site, LinkedIn, press, and GitHub. Claude only picks the buckets: vertical, segment, growth signal. It never decides facts. Contact emails on full profiles pass an SMTP RCPT TO handshake at delivery time.
How is this different from a contact database?
Kustiq profiles one company at a time, live from the web when you ask. Tools like Apollo and ZoomInfo rent access to a 50M+ row pool that ages every quarter. Different shape, different price, and the freshness story is the opposite.
What does "track this profile" do?
Tracking saves Ada to your free dashboard so you can re-run the full pipeline on it anytime. Free with a signed-in account: 3 profiles a week, no card.
Can the profiled company remove this page?
Any company in the Kustiq directory can request removal at /trust#removal. Removed profiles return 410 Gone and stay out of search.
How fresh is the data?
Ada was last verified 3 months ago. The data refreshes when anyone re-runs the profile (the Re-run now button above does exactly that), and we run the SMTP handshake on contacts when you ask for them, not when we cached the row. The freshness card above the profile shows the exact relative date for the current visit.
Part of 2,671 AI-profiled B2B companies

Profile your whole pipeline.

Sign up free, 3 profiles a week, no card. Save Ada and re-run every company you research whenever you need fresh data.

Sign up free →Browse the directory