Assembled Company Profile

Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support.

Industry: SaaS

Segment: Sales-Led

Team size: 51-200

Funding: Series B

Competitors: Calabrio

Generated by Kustiq, an AI company intelligence platform for B2B teams. Multi-stage pipeline: AI classification + live web scraping + SMTP-verified contacts + 12-factor rule-based churn engine.

Company profile

Assembled

Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support.
Assembled logo

AI-verified profile

Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to scale exceptional customer support.

Employees

51-200

Funding

Series B ($51M)

AI Classification

SaaSSales-Led

Assembled is a B2B SaaS platform for customer support operations, offering AI workforce management, AI agents (chat, email, SMS, voice), and an AI copilot to help companies manage blended human-AI support teams at scale. Founded in 2020 by Stripe alums, they serve hundreds of enterprise support organizations including Ramp, Canva, Stripe, Robinhood, and Etsy.

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Competitors

Calabrio

Assembled is profiled by Kustiq, an AI company intelligence platform for B2B teams. Assembled is one of 59 sales-led companies in our SaaS directory. Similar profiles include Appcues, Freshpaint, Attio, and Comet.

How Kustiq built this profile

Hybrid pipeline: deterministic verification + Claude reasoning

  • Live web rendering via Browserless headless Chrome, not a stale cached scrape.
  • Search intelligence via Serper API across {company site, LinkedIn, press, GitHub}.
  • Claude Sonnet 4.6 classifies vertical, segment, and growth signals; never used for facts.
  • 12-factor churn engine produces a deterministic risk score with zero LLM calls at scoring time.
  • SMTP RCPT TO handshake verifies every contact at delivery time on full profiles (paid plan).

Read the full methodology in our LLM-readable reference or compare against the deterministic-vs-AI framework.

Part of 3,020 AI-profiled B2B companies. Browse the full directory