Kustiq Billing · Stripe Customer Portal, Invoices, Cancel

Where billing actually lives

Kustiq runs its own subscription on Stripe. Stripe-hosted Checkout handles signup. The Stripe customer portal handles every change after that. The portal lives at /dashboard/billing. Card numbers and CVCs never touch Kustiq servers. PCI scope is entirely on Stripe, which holds PCI Service Provider Level 1.

This page is the billing docs for your Kustiq subscription. If you are looking for the Stripe Connectintegration that feeds Kustiq’s churn engine, see /docs/stripe. Your Kustiq subscription is a regular Stripe Checkout on Kustiq’s own merchant account. The Connect integration is a separate read-only OAuth grant on your Stripe account. Two distinct grants, one or both, on the same Stripe account.

Plans on the meter

Full pricing lives on /pricing. Headline tiers:

Free · 3 profiles a week, no cardInsight · $39/mo · 200 credits, single workspacePro · $119/mo · 800 credits, integrations included

Update card on file

Open /dashboard/billing then click Update card. The link opens the Stripe customer portal in the same tab. Changes apply to the next invoice. Old cards stay attached to your Stripe customer record until you remove them inside the portal.

Change plan

Upgrade and downgrade are prorated through Stripe. Your credit cap lifts to the new plan immediately; the next fresh credit grant lands on your normal monthly boundary. Stripe charges the new tier on the next billing cycle. Plan prices and credit allotments live on /pricing.

Cancel subscription

Open /dashboard/billing then click Cancel subscription. Access continues through the end of the current billing period; no refund for partial months. Workspace data is preserved on free-plan access until you erase it. Extra credit packs stay available regardless of subscription status.

Download invoices

Every past invoice is a PDF inside the Stripe customer portal at /dashboard/billing. CSV export for accounting downloads from the same portal. Tax line items follow your billing address. EU VAT and US sales tax are auto-applied. EU B2B customers add a VAT ID in the customer portal; once Stripe Tax verifies it, future invoices apply reverse-charge.

When a charge fails

Kustiq enters a dunning state. Stripe retries the card up to 3 times over a 7-day window using its automatic retry logic. The schedule mirrors what /terms commits to. If every retry fails, the workspace reverts to free-plan access until you update the card on file. Past data stays accessible. Extra credits already purchased stay available. Stripe emails the cardholder on each retry; Kustiq surfaces a banner on /dashboard/billing while the workspace is in dunning.

Trust and data handling

What Kustiq stores

Organisation email + plan tier
Billing address (for tax)
Stripe customer ID + subscription ID
Invoice IDs + payment status flag
Credit balance + monthly grant boundary

What Kustiq never touches

Card numbers (PAN)
CVCs
BIN ranges
Full Stripe charge tokens
Bank account credentials

Sub-processors and data flow are documented at /trust. The Data Processing Addendum is at /dpa. Privacy policy at /privacy.

FAQ

Where does my Kustiq subscription live?

Inside the Stripe customer portal at https://kustiq.com/dashboard/billing. Kustiq does not store card numbers or CVCs. Stripe-hosted Checkout and the customer portal handle every charge end to end.

How do I update my card on file?

Open Dashboard then Billing then Update card. The link opens the Stripe customer portal in the same tab. Changes apply to the next invoice.

How do I change my plan or cancel?

Open https://kustiq.com/dashboard/billing. Upgrade and downgrade are prorated through Stripe; your credit cap lifts to the new plan immediately, and the next fresh credit grant lands on your normal monthly boundary. Cancellation keeps access until the end of the billing period; no refund for partial months.

Where do I download past invoices?

The Stripe customer portal at https://kustiq.com/dashboard/billing hosts every past invoice as a PDF, plus a CSV export for accounting. EU VAT and US tax line items populate from your billing address. Cross-border B2B reverse-charge is flagged on the PDF when Stripe Tax can verify your VAT ID.

What happens if a charge fails?

Kustiq enters a dunning state. Stripe retries the card up to 3 times over a 7-day window using its automatic retry logic. If every retry fails, the workspace reverts to free-plan access until you update the card on file. Past data stays accessible. Extra credits already purchased stay available.

Can I get a refund?

Cancel anytime in the customer portal. Access continues through the end of the current billing period; Kustiq does not refund partial months. Extra credit packs are non-refundable once purchased but never expire on a paying plan.

What happens to my data after I cancel?

Workspace data is preserved on the free plan until you erase it. To erase, open Settings then Request account deletion; Kustiq processes the request within 48 hours. A pre-cancel CSV export is available from the dashboard. Full GDPR or CCPA deletion is on the privacy page at https://kustiq.com/privacy. The Data Processing Addendum is at https://kustiq.com/dpa.

Are your prices VAT-inclusive?

No. Listed prices are net. Stripe Checkout adds VAT or sales tax based on your billing address. EU B2B customers can add a VAT ID inside the Stripe customer portal after checkout; future invoices reflect reverse-charge once Stripe Tax verifies the ID. Stripe Tax handles US state sales tax where applicable.

Changelog

2026-05-16 · v1.0 Initial production-locked publication. Renders FAQ + HowTo + SoftwareApplication schema. Aligns dunning copy with /terms (Stripe-managed retry over 7-day window).

Try Kustiq · Free tier

Try Kustiq before you subscribe.

3 profiles a week, no card. Insight $39/mo for 200 credits. Pro $119/mo for 800 credits. Cancel any time from the Stripe customer portal.

Profile a company free See pricing

Stripe Connect integration →HubSpot integration →Pricing →Trust and security →DPA →Privacy →