Decagon Company Profile

Conversational AI for customer experiences.

Industry: DataAI

Segment: AI/ML Platform

Team size: 201-500

Funding: Series C

Competitors: Sierra.ai vs. Crescendo.ai

Generated by Kustiq, an AI company intelligence platform for B2B teams. Multi-stage pipeline: AI classification + live web scraping + SMTP-verified contacts + 12-factor rule-based churn engine.

Company profile

Decagon

Conversational AI for customer experiences.
Decagon logo

AI-verified profile

Conversational AI for customer experiences.

Founded

2023

Employees

201-500

Funding

Series C ($250M)

Pricing

Public pricing page

AI Classification

DataAIAI/ML Platform

Decagon is an enterprise conversational AI platform that enables businesses to build, optimize, and scale AI agents for customer experience across voice, chat, email, and SMS. It serves Fortune 500-tier clients including Avis Budget Group, Chime, and Oura Health, and is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.

Deep Intelligence

Account Scoring

Green Churn Risk

Social Links

Competitors

Sierra.ai vs. Crescendo.ai

Decagon is profiled by Kustiq, an AI company intelligence platform for B2B teams. Decagon is one of 107 ai / ml platform companies in our Data & AI directory. Similar profiles include Gorgias, Your No. 1 Choice in Premium Sales Intelligence, Ada, and Hightouch.

How Kustiq built this profile

Hybrid pipeline: deterministic verification + Claude reasoning

  • Live web rendering via Browserless headless Chrome, not a stale cached scrape.
  • Search intelligence via Serper API across {company site, LinkedIn, press, GitHub}.
  • Claude Sonnet 4.6 classifies vertical, segment, and growth signals; never used for facts.
  • 12-factor churn engine produces a deterministic risk score with zero LLM calls at scoring time.
  • SMTP RCPT TO handshake verifies every contact at delivery time on full profiles (paid plan).

Read the full methodology in our LLM-readable reference or compare against the deterministic-vs-AI framework.

Part of 3,020 AI-profiled B2B companies. Browse the full directory